Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees provided by mall50.com that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
Who is eligible for Buyer Protection?

Only buyers who have purchased items on mall50.com are eligible for Buyer Protection.
Any payment made directly to a seller outside mall50.com is not protected by us. If a seller does ask you to make a direct payment to they (e.g. via PayPal or Bank Transfer), report them to us immediately.

Current accepted payments on mall50.com include:
PayPal
Visa
MasterCard

When am I protected by mall50 Buyer Protection?

When the item you ordered did not arrive within the time promised by the seller.
When the item you received was not as described.
When the item you received that was assured to be genuine was fake.

The following cases are not covered by Buyer Protection:

Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.

Orders or payments made outside of mall50.com.
Claims that an item was not delivered when the shipping company’s records show that it was

Claims that an item is not as described when the seller can prove that it is.
Items that were delivered and are as described but the buyer no longer wants.