The tracking number takes 3-5 business days to appear, since we prepare the package for the shipment it takes about 36 hours after your purchase for us to prepare it for the shipping. The tracking update comes by email also you can see it on your order page or Facebook Messenger window at the top.
Please check all of your email folders, including the Spam folder, for an update or come back to your order page in 3-5 days!
Many of our items ship from overseas as well. Please read more at:
We processes payments using the PayPal payment gateway. PayPal is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by PayPal to prevent fraud. For more on PayPal security, click here.
You are eligible for a refund, in case any of the following cases below apply:
1. If the item does not get to you 6 weeks after the purchase. Please understand that sometimes packages get stock at customs and in some cases it takes 4-6 weeks. Please don't ask for a refund before 6 weeks pass after the purchase.
2. If the item is not as described
3. If the item is broken or damaged
Feel free to ask us in case of any questions in the message box or in the Contact Us form.
Absolutely. We offer a 30 days refund time from the date you purchased the product. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.
Contact us as soon as possible if you wish to amend your order. We usually ship items out within two working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info.
If you discover a fault, please contact us immediately and within 7 days of receiving your parcel using the 'Contact Us' page on our website. We will usually offer a replacement or a similar item depending on the situation. in some cases, a warranty repair may be required. Please refer to the full returns and exchanges policy here.
We accept payments by PayPal. PayPal accepts Visa, Mastercard, American Express, Discover, and Diners. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?
It is highly possible you entered the wrong credit card information, or the information of an expired account, please double check the credit card number and expiration date on your card. Keep in mind we only accept Visa, MasterCard, Discover, and American Express for credit card payment.
Yes, contact us within 24 hours with your order number and explain why you would like to cancel your order. Here is our contact page Please understand that orders that have already been shipped cannot be canceled.